2015

Category Archives: 2015

5 minutes with…

Mark Milton, our National Account Manager, took five minutes out of his day to tell us a little about himself: How long have you been with ESP and what’s your role? I’ve been with ESP for 3 and a half years now. What does a business-as-usual day look like for you? It starts with a game of darts with one of the Directors, Brett or Darren. We have an ongoing competition with pretty much everyone in the office involved – our spreadsheet scorecard automatically keeps track of who’s on top and detailed stats for everyone that plays. Then I get stuck into preparation for the days’ meetings.  I spend the bulk of my time talking to and meeting with clients. What do you like best about your role? The diversity of the companies and people I am meeting with on a daily basis and learning about their organisation and how ESP can improve their business…


Busy or productive? A 3 step guide to increased productivity

  We can all relate to being busy.  But it raises the question of how all the busy-ness is translating into results? Consider your own job KPIs.  How much time each day are you really spending working toward these?  Often the answer will be, “Not enough.”  As job KPIs are tied to desired business outcomes, if this lack of focus is replicated across the business, there’s no way that goals are going to be reached.  You can’t add hours to the day but technology could help your business be more productive. Choose the right tools Generally speaking, manual processes equals added cost.  Look for areas that can be automated and allow your skilled workforce to focus on the “real” work. Succinctly, as an ALPMA guest blogger posted, “if a process is repeatable (i.e. done more than once), it can be automated.” Choose a technology partner that can offer a solution that suits your requirements A…


An ESP Christmas

  The ESP team will be heading out for lunch on Friday 11th December to celebrate the Christmas season.  The leadership team are grateful for the efforts of the team and to say thank you, the team will be treated to a Pony Dining experience at Eagle Street Pier.  With a spectacular river view and the Pony menu, known for its share plates and wood fired dishes, nobody will go home feeling unappreciated. Thanks team, we’re looking forward to an even bigger 2016!


Your AP – 3 places we know it hurts

  Accounts payable.  It’s a necessary and everyday business practice. For most businesses it follows a series of straight forward steps – receive invoice, enter invoice into payment system, review, approval and finally, payment.  But there are points in this process that at times can be painful.  Here’s three places we know it hurts with a few tips for identifying areas of improvement. Processing Cost Each step in the AP process incurs a cost, but entering an invoice is undoubtedly where the greatest cost lies.A recent survey in the US shows that almost half of invoices still arrive as paper – not great news for the receiving business.  Whilst there is some good news in that this figure is set to drop over the next 2 years to less than 30%, it still represents significant cost.  Processing paper invoices also becomes more complicated for larger business receiving high volumes of invoices and also when there…


Being Digital Every Day

  We’re living in an increasingly technology driven, digital world.  Your workforce is engaging daily with technology to drive productivity in your business and you’re employing new people who have never known a life without the internet and digital technologies. While it is easy to assume that basic technology training is not required for our increasingly technically savvy employees, you can’t assume that everyone has the same level of skill and interest.   At the very minimum, your employees should be confident in using various communication tools such as videoconferencing, instant messaging, webmail, search engines and web browsers.  At the same time, they must have the ability to understand the rules and regulations regarding appropriate use of these communication tools, along with being aware of the legal and social consequences of online behaviours.   Your employees should understand their digital footprint, not just for their own personal safety and reputation but also for that of…


Get mobile

  The Digital Australia State of the Nation 2014 report shows Australia is one of the most digitally connected places on earth with 77% of the population owning a smart phone.  And the smartphone is the go-to device of choice, followed by laptop, then desktop.  The report also identifies that digital enables more ‘intelligent’ interactions between employees and their systems, machinery and capital equipment – the unrealised potential for optimising performance via digital means is vast. An area to realise productivity potential is using the ever-improving camera capabilities of mobile devices, the concept of using them as a portable scanning device is gaining momentum. Mobile capture opens up many possibilities for remote, traveling or field-based employees but also provides an edge for customers in the form of self-service.  This increases the speed of data availability, allowing faster processing and ultimately delighting the customer with the level of service.  Better data accuracy is also achieved and…


5 Benefits of Digital Documents

  Document scanning is more than just converting the paper document into an image – intelligent technologies are able to read, manipulate and interpret characters to provide you with text and data.  In other words, the digital document is actually more useful. Here’s 5 reasons why: Reduced costs due to less printing, mailing and copying Reduced time and costs due to less manual handling of documents (approvals, filing, retrieving) Reduced costs for physical storage – no requirement for filing cabinets or physical storage space, either onsite or offsite Increased data security with password protection, backups and firewalls Increased information accessibility and quicker retrieval times


4 Myths of Technology and Automation

  We talk to people in business every day and there’s some common myths and misconceptions regarding technology and automation that we would like to challenge – once and for all! Myth 1: You can scan your way to a paperless office. Reality: The real focus of removing paper from your office is data capture rather than simply scanning to electronic formats.  The purpose of paper forms in your business is to allow business-critical information to travel from one person to another – data capture via automation tools and electronic forms are simply different ways of allowing data to travel.  And it’s much faster. Myth 2: Automation is only for big business and requires specialist IT resources and equipment. Reality: Automation software can be used by a business of any size and can realise a return on investment in less time than you think. Myth 3: Technology and “robot workers” will replace humans and take…


5 positive changes of new technologies

Incorporating new technologies into everyday business operations is never easy and your finance team won’t hesitate to quiz you relentlessly about the costs involved.  However, once the new technologies and ways of doing things are embedded within the business, the return on investment is measurable and case studies show certain technologies can pay for themselves inside 18 months of introduction. Here are 5 positive changes to expect when implementing new technologies: Say farewell to paper The reduction of paper provides a quick win for cost reduction. How much are your paper-related costs?  Consider these expenses: •    Offsite document storage and retrieval costs •    Filing supplies i.e. cabinets and folders •    Shipping of documents to clients or offsite departments •    Ink, toner and other printing costs •    The cost of paper itself Remote access on the go Important documents received at one site that are desperately needed at another site?  Or, rushed off to a client…


Industry Focus – Transformative Role of IT in law firms

The operating environment of the legal industry can expect revolutionary impacts from advances in IT over the next decade.  For some law firms and in-house legal departments, IT innovation is already a strategic priority; for the rest, it is becoming clear their future survival will depend on making the shift. The International Legal Technology Association has released a report which highlights the critical role of IT in business delivery and discusses four focus areas: The client is the priorityIT investments should be focused on securing and enhancing customer relationships. Clients demand real-time clarity of progress and budget reporting, collaboration and the building of intelligence that can integrate into their own systems to add insight and value. Leverage lawyersThe priority of lawyers is the practice of the law and there must be IT support in place to allow them to focus on this from anywhere, at any time and on a range of devices that already…